IT Help Desk Manager – Come to Work in Your Favorite Jeans & Grow Your Team!

Job Description

This dynamic, friendly team of techies is growing steadily and they need a driven, personable IT Help Desk Manager like you to fill in the gap with your Microsoft & Help Desk expertise! If you have a good attitude and excellent customer service skills, you’re going to thrive and have a great work-life balance when you work here!

This award-winning organization prides itself on the passionate team they’ve created and their top-notch technical solutions. If you’re looking for an upbeat, productive work environment with a start-up feel, look no further! All you need is experience with technical support, Windows 10, Active Directory, and Office 365 in addition to your stellar communication skills and ability to roll up your sleeves and work independently. You’ll improve customer experiences, install and manage Microsoft products, troubleshoot internet connection related issues, manage other help desk representatives, and so much more. For all of your hard work, you’ll be well rewarded with great perks like  PTO and 401k with employer match!

The easiest part of this job: You’ll utilize your stellar personality to provide technical troubleshooting and improve client support, and if you happen to have new innovative ideas, they are welcomed here!

The hardest part of this job: If you aren’t an outgoing, friendly, individual that understands customer journeys, this job will be challenging for you.

Enjoy work perks galore at an award-winning tech company in this IT Help Desk Manager job that’s a perfect fit for a friendly, communicative, positive techie like you!

What’s in it for you?
– Competitive Salary ($60,000-$80,000)
– Medical
– Dental
– Optical
– Life
– 401k with match
– PTO
– Paid Holidays

What you’ll be doing:
– Develop and support all information services & systems
– Coordinate and manage installation & maintenance documentation
– Champion all hiring, training & onboarding initiatives of help desk team members
– Strengthen service operations to ensure service requests are resolved in a timely manner
– Evaluate, update, & improve all help desk best practices to meet organizational standards

What you need:
– Exchange
– Microsoft
– Help Desk experience
– IT Management experience