Looking for a meaningful role where you can be a leader, scale processes, and transform the customer experience for a growing SaaS company? Look no further!

I have a REMOTE opportunity as a Head of Customer Success SaaS in Dallas, TX. You will join an organization that’s been known for creating back-end software specifically designed for tradesmen. Their platform helps these small businesses run efficiently, ensuring they can remain profitable and build legacies for their families.

Your role:

• Lead the charge in onboarding new clients and driving customer retention.

• Be proactive in managing customer churn, targeting a 2-2.5% reduction monthly.

• Collaborate with product and development teams to enhance customer engagement and satisfaction.

• Develop a structured communication process to maintain strong, proactive relationships with customers.

• Play a pivotal role in optimizing processes as the company scales.

What you’ll need:

• Leadership experience in a growing SaaS company, with an emphasis on customer success.

• A proactive, entrepreneurial spirit eager to bring fresh ideas to the table.

• Strong communication skills and a passion for improving the customer experience.

• The ability to thrive in a fast-paced, startup environment and drive tangible results.

Benefits:

• $110,000-$150,000 annual salary.

• Generous PTO and paid holidays.

• 401K with Match.

• Comprehensive medical, dental, and vision plans.

• Stock options, enable you to share in the company’s success.

This is a 100% remote position, giving you the freedom to work from anywhere while leading a crucial function in a rapidly growing company. If you’re ready to make an impact, apply today!