SaaS Customer Success Manager – Lead, Innovate, and Shape the Future of Small Business
Job Description
Looking for a meaningful role where you can be a leader, scale processes, and transform the customer experience for a growing SaaS company? Look no further!
I have a REMOTE opportunity as a Customer Success Manager for SaaS in Dallas, TX. You will join an organization that’s been known for creating back-end software specifically designed for tradesmen. Their platform helps these small businesses run efficiently, ensuring they can remain profitable and build legacies for their families.
Your role:
• Lead the charge in onboarding new clients and driving customer retention.
• Be proactive in managing customer churn, targeting a 2-2.5% reduction monthly.
• Collaborate with product and development teams to enhance customer engagement and satisfaction.
• Develop a structured communication process to maintain strong, proactive relationships with customers.
• Play a pivotal role in optimizing processes as the company scales.
What you’ll need:
• Leadership experience in a growing SaaS company, with an emphasis on customer success.
• A proactive, entrepreneurial spirit eager to bring fresh ideas to the table.
• Strong communication skills and a passion for improving the customer experience.
• The ability to thrive in a fast-paced, startup environment and drive tangible results.
Benefits:
• $110,000-$150,000 annual salary.
• Generous PTO and paid holidays.
• 401K with Match.
• Comprehensive medical, dental, and vision plans.
• Stock options, enable you to share in the company’s success.
This is a 100% remote position, giving you the freedom to work from anywhere while leading a crucial function in a rapidly growing company. If you’re ready to make an impact, apply today!